How did you get in touch with Starfinder?
I first came into contact with Starfinder as a customer. At the time, I was working as a site manager at a dealership and hired staff through Starfinder, including tire changers and service advisors. I felt that they were very good at finding the right skills and good people for the business.
When I later chose to seek new challenges, it was natural to turn to Starfinder. I knew that they work with serious players in the industry and felt confidence in both the quality and the network.
What was your first impression of Starfinder?
My first impression was very positive. The first position we discussed did not go all the way, but shortly afterwards the opportunity at Toyota Sweden appeared, which I immediately became interested in.
I experienced the process as professional, clear and committed. Starfinder gave a serious and confident impression from the start.
What has it been like working as a consultant?
It has been a very positive experience. Even though I have been formally a consultant, I have always felt like a natural part of Toyota, just like any other employee.
A great advantage has been the community between Starfinder consultants at Toyota. We have had joint meetings, such as lunches, where we have been able to exchange experiences and ideas together with our consultant manager. This has created both cohesion and knowledge exchange.
What is your role today?
I work with supporting workshops in technical issues that arise during the troubleshooting and repair of vehicles.
When I started, my title was Technical Specialist. The role has since evolved and broadened, and I am now also responsible for recall campaigns. In addition, I have been involved in several extra projects in parallel to my regular work.
Is there anything you are particularly proud of?
This was a new role for me, and I am proud of how I was able to use my previous experience at the dealer level to work at the general agent level.
I am driven to provide the kind of service I would have liked to receive when I worked on the dealer side. One proof that we have done the right thing is that the support rating from dealers has increased since I started. Today, support is at a high level, which I am proud of. We have made improvements and developed the way we work into a more modern and efficient support function.
What is the best thing about your job?
The best thing is to work with a brand that has strong core values and a clear philosophy. The colleagues, the atmosphere and the freedom with responsibility are also big drivers for me.
What are you looking forward to right now?
I look forward to fully settling into my new role and continuing to develop within Toyota. It is motivating to have new challenges and the opportunity to grow further.
Can you tell us about a project that really stuck with you?
I was entrusted to be in charge of a project known internally as “Goo and See”. This means that we invite representatives from Toyota Japan and the headquarters in Europe – usually 5-10 specially invited people.
I was responsible for the project from start to finish: booking workshops for visits, ensuring the right vehicles were in place and planning the implementation in detail. Being able to run such a project from start to finish was both challenging and very enjoyable. It felt like a clear proof of the trust I had gained within the organization.
What motivates you in your work?
I am motivated by doing a really good job, setting goals for myself and achieving them. I’m also driven by making a difference to others and making their lives easier.
If a retailer needs extra support, I am flexible and prepared to go the extra mile to help.
What do you do when you are not working?
I prioritize time with my family, exercise regularly and play floorball. I enjoy traveling and spending time with friends and family.
